Privacy policy
Privacy Policy
We deeply recognize the importance of protecting information that can identify an individual (hereinafter referred to as "personal information") and declare our commitment to protecting such information appropriately, based on the following policy, as our social responsibility.
- Compliance with Laws and Regulations
In conducting operations that involve handling personal information, we comply with the "Act on the Protection of Personal Information" and other related laws, guidelines, industry self-regulations, and internal rules.
- Acquisition of Personal Information
We acquire personal information by lawful and fair means. We do not collect sensitive personal information without prior consent from the individual, except as permitted by related laws and regulations.
- Use of Personal Information
- We use personal information only within the scope of the purposes disclosed in advance or indicated at the time of acquisition, and only to the extent necessary for conducting our business.
- When sharing or outsourcing the handling of personal data with third parties, we conduct strict due diligence and exercise appropriate supervision to ensure confidentiality.
- Provision of Personal Information to Third Parties
We will not provide personal data to third parties without prior consent from the individual identified by the information, except as required by law.
- Protection of Personal Information
- We strive to maintain the accuracy and currency of personal data, delete unnecessary personal data without delay, and thoroughly implement daily safety management.
- We take appropriate preventive measures to avoid loss, destruction, alteration, leakage, unauthorized access to personal data, and intrusion by computer viruses. If any issues occur, we will promptly take corrective actions.
- We do not take personal data off-site or transmit it externally in ways that may lead to leakage.
- Disclosure, Correction, Suspension of Use, and Deletion of Personal Information
We recognize that individuals have the right to request disclosure, correction, suspension of use, or deletion of their retained personal data. When such requests are made, we strive to respond appropriately and promptly.
- Organization and System
- We regard appropriate management of personal information as our social mission. Managers responsible for handling personal information are appointed in each department to ensure proper control.
- We provide training on personal information protection and proper management methods to all employees, including executives, regular staff, part-time workers, and contract workers, and ensure proper handling in daily operations.
- Compliance Program for Personal Information Protection
To implement this policy, we have established a compliance program for personal information protection (including this policy, personal information protection regulations, and other rules), which is disseminated and enforced among our employees and relevant parties. We strive to maintain and continuously improve the program through regular reviews.
Purpose of Use of Personal Information
We use the personal information provided by customers for the following purposes. If you have any questions, please contact our "Personal Information Protection Inquiry Desk." In cases where we directly collect personal information in writing, we may also provide the purpose of use in the document, so please refer to that as well.
- To provide information about our products and services or about events and campaigns by mail, telephone, email, in-person meetings, etc.
- To conduct surveys by mail, telephone, email, in-person meetings, etc., for product development or consideration of measures to improve customer satisfaction
- To provide notices such as periodic inspections, vehicle inspections, and insurance expiration by mail, telephone, email, in-person meetings, etc.
- To carry out our sales and service operations
- To perform entrusted operations based on insurance agency agreements with the non-life insurance companies listed in item (8)
- To provide services in response to requests and applications received, such as requests for materials and test drive reservations
- For market research, distribution analysis, statistics, etc.
- To provide to third parties in the following cases and when separately consented to by the customer
| Recipient | Purpose of Use by Recipient |
|---|---|
| Million Auto Service Co., Ltd. | To provide after-sales services, etc. |
| Mitsui Sumitomo Insurance Co., Ltd. Aioi Nissay Dowa Insurance Co., Ltd. | To provide and introduce non-life insurance products, etc. |
| Best Road System Co., Ltd. | To provide and introduce extended warranties |
Contact for Inquiries Regarding Personal Information Protection
When making inquiries, we may first conduct identity verification according to the content of your inquiry. We appreciate your understanding. If you wish to make a complaint, inquiry, notification of purpose of use, disclosure, correction, suspension of use, etc. regarding personal information we hold, please follow the procedures below. Please note that we do not accept requests in person at our office.
How to Make Inquiries Regarding Personal Information Protection
Sojitz Auto Group Tokai Co., Ltd. 052-401-5400
Postal Contact Address
65 Gotanda, Kasuga, Kiyosu City, Aichi Prefecture
Sojitz Auto Group Tokai Co., Ltd.
When making inquiries, we may first conduct identity verification according to the content. Thank you for your understanding.
Documents Required for Identity Verification
One copy of any one of the following items 1 to 8 (For item 7, a copy of the seal registration certificate and the registered seal)
If there is a change of address on the health insurance card or driver’s license, please include a copy of the back side as well.
- Health Insurance Card
- Driver’s License
- Front side of My Number Card
- Passport
- Residence Card
- Special Permanent Resident Certificate
- Seal Registration Certificate and Registered Seal
- Pension Handbook
Documents Required When a Representative Makes a Request
In addition to the "Documents Required for Identity Verification" above (please submit documents for both the person concerned and the representative), please also enclose a letter of proxy from the person concerned authorizing the representative. (If a person with parental authority is making an inquiry as the legal representative of a minor, please enclose a copy of the family register or a certificate of residence showing both parties and their relationship.)
Forms for Inquiries
For requests not involving notification of purpose of use, disclosure, correction, suspension of use, etc. of retained personal data
Please contact one of the inquiry offices listed under "How to Make Inquiries Regarding Personal Information Protection" with your name, address, contact information, and email address if available, and state your request. (The request form below is not necessary.)
For requests involving notification of purpose of use, disclosure, correction, suspension of use, etc. of retained personal data
Please copy and complete the request form below, and send it along with the required identity verification documents by simplified registered mail to the "Postal Contact Address" listed under "How to Make Inquiries Regarding Personal Information Protection".
- A fee of 1,000 yen will be charged for each application involving notification of purpose of use or disclosure.
- Fees must be paid by bank transfer. Transfer fees and postage for the request documents must be borne by the applicant.
- If the prescribed fees are not paid, we will treat it as if no request for notification of purpose of use or disclosure of retained personal data was made.
0000/00/00
Request Form Regarding Retained Personal Data
Sojitz Auto Group Japan Co., Ltd.
Personal Information Contact Department
In accordance with the Act on the Protection of Personal Information and other related laws, I hereby make the following request.
| Reason for Request | Address Name (with phonetic spelling) TEL Email Address |
|---|---|
| Representative | Address Name (with phonetic spelling) TEL Email Address |
| Request Details | Regarding the personal data you retain about me, I request the following: Disclosure,Notification of purpose of use,Correction,Addition,Deletion,Suspension of use,Erasure,Suspension of provision to third parties |
| Reason for Request | Please specify in detail |
- If a representative is making the request, please also complete the requester section.
- Please submit the required documents listed under "Contact Point for Personal Information Protection" when making your request.
- A fee of 1,000 yen will be charged for each request involving notification of purpose of use or disclosure.
- The fee must be paid by bank transfer, and any transfer or postage fees must be borne by the requester.
- If the prescribed fee is not paid, we will consider that no request for notification of purpose of use or disclosure of retained personal data has been made.
- Please note that, based on applicable laws, we may decline your request. Also, even if we decline your request, we cannot refund any fees already paid.
- For all other matters related to your request, please follow the conditions listed under "Contact Point for Personal Information Protection".
Handling of Personal Information on Our Website
We take the utmost care to protect the personal information entrusted to us by customers, based on our defined privacy policy. Below is an explanation of how we handle personal information on this website.
- Regarding the Collection of Personal Information
When we ask customers to provide personal information, we will clearly state the purpose of use and collect only the personal information necessary to fulfill that purpose. We will not collect sensitive personal information without prior consent, unless permitted by applicable laws.
- Regarding the Use of Personal Information
We will only use the personal information you provide within the scope of the stated purpose of use or where permitted by law.
- Regarding Provision of Personal Data to Third Parties
We will not provide your personal data to third parties except in the following cases: (1) when you have given your consent, (2) when required by law, or (3) when it is necessary to provide the data to a subcontractor for website operation under a confidentiality agreement.
- Regarding the Management of Personal Information
We will take reasonable security measures within our capacity to protect personal information provided by customers on this website from loss, destruction, unauthorized external leaks, alteration, unauthorized access, etc.
- Other Notes
We reserve the right to revise this handling policy as necessary, based on our discretion or changes in laws.
This policy applies only to this website. We are not responsible for the handling of personal information on other websites linked from this site. Please refer to the respective privacy policies of those websites.